What It Does
The Sales Orders module processes customer orders from entry through fulfillment, managing the complete order lifecycle while providing visibility to all stakeholders.
Major Features
Order Entry
- Manual order creation
- Customer portal orders
- Quote conversion
- Recurring order scheduling
- EDI order receipt
Fulfillment Management
- Pick list generation
- Packing slip creation
- Shipping integration
- Delivery scheduling
- Partial shipment handling
What Users Can Do
Sales teams can create orders and track fulfillment status. Customer service can modify orders and handle inquiries. Warehouse teams can process picks and record deliveries.
Business Benefits
Customer Service
Accurate order processing improves customer satisfaction
Visibility
Order tracking enables proactive communication
Efficiency
Streamlined processing reduces order cycle time
Accuracy
System controls reduce order errors
Offline Mode Operation
Orders can be created offline with availability based on last-synchronized inventory. Order status is available offline based on last synchronization.
Real-World Applications
Wholesale Distributor
Processes thousands of orders daily with complex pricing
Manufacturer
Manages made-to-order products with configuration requirements
Order processing time reduced by 40%
Automation Capabilities
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